EPAP | FAQ

Frequently Asked Questions

General questions

1. What is EPAP ?

It is the Electronic Portal for Agricultural Products (EPAP), for buying and selling of agricultural products (vegetables, fruits and dates) wholesale, in the Kingdom and abroad. Its headquarters is located at the entry of Aziziah Central Market for vegetables and fruits in the city of Riyadh.

2. Who are the target users?

Farmers, wholesalers, large buyers and shipping operators (shipping vehicles).

3. Who can register on EPAP?

Farmers who have an agricultural registry certificate, buyers and shippers with a commercial register, if an establishment or company, or individuals with national ID card or iqama for non-citizens. Transporters must have a valid driver's license and a vehicle not exceeding ten years, as per car registration.

4. What are the steps for registering on the EPAP?

Just choose a public name that does not exceed 20 characters in Arabic or English; it must be a suitable name for the user's activity; not identical or similar to the name of another user, plus an email address. Then select one of the registered brokers who will manage your account.

5. Can a user change his or her public name?

The public name cannot be changed after registering, so it is necessary to choose the public name carefully so that it is an appropriate name for the user's activity.

The seller

1. How does the seller benefit from EPAP?

The breadth of the buyers base in front of whom the products are offered anywhere in the Kingdom and abroad, obtaining a fair price for the products, transparency in dealing, accuracy in account calculations, and obtaining instant prices and various reports. EPAP also contributes to reducing the cost of manpower on farmers as a result of the multiplicity of times when the products are offered in auctions, and thus a large number of workers is not required to collect the crop in a short period of time.

2. How does the seller receive the sales proceeds?

The seller can receive the sales proceeds at any time in cash from his broker's offices, or by money transfer to his bank account as registered in EPAP.

3. Can the seller borrow money from EPAP?

EPAP portal is not a broker, and so any financial arrangements must be made through one of the registered brokers.

4. How is the seller rated on EPAP?

The buyer evaluates the seller after receiving the products, and this is done only once per transaction, and the evaluation is based on the conformity of the products to the specifications of the auction, in addition to the specifications of the products as entered by the seller.

5. What is a pickup ticket?

The pickup ticket carries a secret number that only the seller, the buyer, and the shipper know, and from which each party makes sure of the other party’s eligibility in the process. It includes the number of boxes, the seller’s name, the buyer’s name, and the seller’s vehicle number.

6. Can the seller set his own offer price?

The seller can offer his products using a specific price method, where he can reduce the price by lowering the price by half a riyal each time, or by updating the offer and entering any other price, provided that the price is lower than the previous price. The seller cannot change the quantity after entering the offer.

7. What is the bidding mechanism for the seller on EPAP?

The seller can choose a best price method, where buyers enter their bid prices and the seller can accept the highest price at any time during the execution state, in which execution takes place for all bids matching the highest price, according to time priority of the bids.

8. What is meant by partial execution by the seller?

The seller can require the sale of the entire offered quantity, so that he does not have any left after the sale, or accept partial selling. The condition does not mean while quantity must be purchased by one buyer, rather, quantity may be bought by more than one buyer.

9. Can the seller cancel his offer?

The seller can cancel the offer if its state is Open or Executing, and also if the offer state is Settling but with some quantity remaining. The cancellation is for the remaining boxes only. Offers with Finished state can not be canceled.

10. How do you deal with a buyer who refuses to accept all or part of the products?

The Transport Department of the seller's broker deals with such cases by discussing with both sides and resolving the issue, bearing in mind that the evaluation of the seller and buyer depends on good dealings and credibility.

11. What is meant by the cancel percentage for the seller?

It is a percentage that shows the number of offers that the seller canceled compared to the number of offers that he entered since his registration with EPAP. For example, a 10% cancel percentage means that the seller cancels roughly one offer for every ten offers entered.

12. Is the cancel percentage calculated on the seller if he cancels the rest of the offer after executing part of it?

No.

13. Is the cancel percentage calculated on the seller if he cancels the offer due to lack of bids?

Yes.

14. Is the cancel percentage calculated on the seller if he cancels the offer before the start of execution (during the open auction)?

Yes.

15. Can the seller delegate to another person offer placement and management?

Yes, the seller can appoint an agent to do this. The agent has his own account with a public name, and the registration of the agent must be approved by the seller.

16. Can the agent see the seller's financial statements?

There are two privilege levels for the agent, which are set by the seller at any time. The first level does not allow the agent to view financial statements. The second level allows the agent to view the financial statements without the ability to withdraw any amount from the account or to request a transfer to any place.

17. Can the agent request a transfer from the seller’s balance with the broker?

No.

18. Can the seller freeze the agent's account, without canceling it completely?

Yes, and this is done through the agent management page by choosing "Suspended by Owner".

19. Is it possible for the seller's shipper to receive the shipping fee from the broker?

Yes, and this is done by the seller by choosing the shipper's name from the list of shippers registered with EPAP and setting the shipping fee to be deducted from the sale.

20. What is meant by the number of offers executed by the seller?

The number of offers that the seller entered through EPAP which was completely or partly executed.

21. Are there seller fees or commission?

All financial arrangements are done by the broker, not by EPAP.

22. Does the seller have to pay a VAT?

According to the regulations of the General Authority of Zakat and Income Tax, the seller does not pay any VAT.

Buyer

1. How does a wholesale buyer benefit from EPAP?

Obtaining fair price, transparency in dealing and diversity of choices from different farms around the Kingdom, accuracy in the account calculations and obtaining instant prices and various reports. EPAP can lead to a lower cost on the buyer as a result of reducing the number of purchasing agents he may have.

2. How does the buyer pay for the purchases?

The buyer can pay in cash, bank transfer, or any other electronic payment available through the buyer's broker.

3. Can purchases be paid after purchase?

The electronic system cannot allow entry of an order unless there is sufficient funds in the buyer's account.

4. Is it possible to pay for purchases at the end of the month?

Any financial arrangements must be done through the selected broker.

5. Can the buyer borrow from EPAP?

Any financial arrangements must be done through the selected broker.

6. How is the buyer evaluated on EPAP?

The seller evaluates the buyer after delivering the products, and this is done only once per delivery; further, the evaluation is based on the quality of dealings with the buyer and his credibility.

7. What is a pickup ticket?

The pickup ticket carries a secret number that only the seller, the buyer, and the shipper know, and from which each party makes sure of the other party’s eligibility in the process. It contains the number of boxes, the seller’s name, the buyer’s name, and the seller’s car number.

8. What is the bidding mechanism for the buyer on EPAP?

The buyer can raise the price of his bid at any time during Open and Executing states by pushing the price up by half a riyal each time, or by updating the order and entering any other price, provided that the price is higher than the previous price. He can also change the quantity at any time, except during Settling and Finished states.

9. What is meant by partial execution for the buyer?

The buyer can demand the purchase of the entire quantity specified in the order, or accept the purchase of any part of the requested quantity, such that it is not less than a minimum quantity set by the buyer. The buyer can change the method of execution (partial or full) and can also change the minimum quantity at any time.

10. Can the buyer cancel his bid order?

The buyer can cancel his bid order if the bid state is Open or Executing. He cannot cancel if bid is in Settling or Finished states.

11. How do you deal with a buyer who refuses to accept all or part of the products?

The Transport Department of the broker deals with such cases by discussing with both sides and resolving the issue, bearing in mind that the evaluation of the seller and buyer depends on good dealings and credibility.

12. What is meant by the cancel percentage for the buyer?

It is a percentage that shows the number of orders that the buyer cancelled, compared to the number of orders that he entered since his registration with EPAP. For example, a 10% cancel percentage means that the buyer cancels approximately one order for every ten orders entered.

13. Is the cancel percentage calculated on the buyer if he cancels the rest of the order after executing part of it?

With respect to the buyer, the state of a completely or partly executed order is Settling, and therefore it cannot be cancelled.

14. Is the cancellation rate calculated on the buyer if he cancelled the order before the start of execution (during the open auction)?

Yes.

15. Can a buyer hire another person to make purchases on his behalf?

Yes, the buyer can appoint an agent to do this. The agent has his own account and public name, and the registration of the agent must be approved by the buyer.

16. How does the agent pay for the purchases, as he has no bank account with EPAP?

Payment is made through the account of the buyer, the owner of the account (there is a link between the agent and the owner's bank account).

17. Can the buyer, the owner of the account, set a purchasing limit for the agent's purchasing power?

Yes, the buyer, the owner of the account, can do this through the agent management page, where he can set a daily purchasing limit for each agent. For example, agent number 1 can be granted a daily limit of 15 thousand riyals, and a daily limit of 20 thousand riyals for agent number 2 and so on. The daily limit is reset at 12 o'clock midnight and returns to the daily limit set by the account owner, who can change this limit at any time.

18. How can an agent know the amount of his current purchasing limit?

At the top of the screen, the agent's available balance is always displayed.

19. Can the agent see the financial statements of the account owner?

There are two levels of validity for the agent, which the owner of the account can set at any time. The first level does not allow the agent to view the financial statements. The second level allows the agent to view the financial statements without the ability to withdraw any amount from the account or request a transfer to any place.

20. Can the agent withdraw from the account?

The agent cannot withdraw from the account regardless of the authority granted to him or the amount of his purchasing limit.

21. Can the buyer, the owner of the account, freeze the agent's account, without cancelling it completely?

Yes, and this is done through the agent management page by choosing "Suspended by Owner".

22. What is meant by the number of orders executed by the buyer?

The number of bid orders that the buyer entered through EPAP which was executed entirely or in part. Buyers and their agents will have separate order counts since each agent has his own account.

23. Is there a fee for the buyer or commission?

Any financial arrangements must be done through the selected broker.

24. Does the buyer have to pay VAT?

According to the General Authority of Zakat and Income Tax, the buyer must pay the value-added tax from the total purchase invoice.

Shipper

1. How does the shipper benefit from EPAP?

EPAP provides shipping vehicles with the opportunity to obtain clients from buyers and sellers. The shipping operator registers for free with EPAP by simply specifying the type of vehicle, year of manufacture, coverage areas and contact number and then select one of the registered brokers to manage his account.

2. What are the conditions for the shipper to join EPAP?

He must have a valid driving license and the vehicle must not exceed ten years of age as per car registration.

3. How does the shipper receive his shipping fee?

A registered shipper may withdraw his balance from his broker using any payment method available through the broker.

4. Are there shipper fees or commissions?

Any financial arrangements must be done through the selected broker.

5. How is the shipper rated on EPAP?

Soon the shipper will be evaluated by the seller and the buyer after the delivery of the products, and this will be done only once per delivery, and the evaluation will be based on the quality of dealing with the shipper, his credibility and the speed in pickup and delivery.

6. What is a pickup ticket?

The pickup ticket carries a secret number that only the seller, the buyer, and the shipper know, and from which each party makes sure of the other party’s eligibility in the process. It contains the number of boxes, the seller’s name, the buyer’s name, and the seller’s car number.

7. Can the shipper hire another person to deliver products on his behalf?

Yes, the shipper can appoint an agent to do this, and the agent has his own account and public name. The registration of the agent must be approved by the shipper.

8. Can the shipping agent see the account owner's financial statements?

There are two levels of validity for the agent, which the shipper sets at any time. The first level does not allow the agent to view financial statements. The second level allows he agent to view financial statements without the ability to withdraw any amount from the account or request a transfer to any place.

9. Can the agent request a transfer from the shipper’s balance with the broker?

No.

10. Can the shipper freeze the agent's account, without cancelling it completely?

Yes, and this is done through the agent management page by choosing "Suspended by Owner".

11. Does the shipper have to pay VAT?

According to the regulations of the General Authority for Zakat and Income Tax, the shipper does not pay any VAT.

Registered user

1. What is the benefit of registration for the average user (not seller, buyer, or shipper)?

Anyone can register on EPAP, get reports and alerts, and view real-time quotes.

2. Can the registered user account be changed to a seller, buyer or shipper account, or must he register again?

If the registered user wishes to change his account to a seller, buyer or carrier, he must register again with another email address.

Unregistered user (visitor)

1. What are the things that a visitor gets through EPAP?

A visitor to EPAP can view general information about the platform, as well as some data that EPAP allows to be displayed for the general public.